The 31st European Social Services Conference (ESSC 2023) will discuss how technological advancements can help to improve the delivery of social services by making access and sharing of information simpler, improving coordination between services, encouraging early intervention, supporting decision making, and promoting people’s autonomy and choice. The conference will highlight research and practice on innovation in social services through technology; IT developments for social inclusion, accessibility, or autonomy; organisational and workforce improvements, or data management for decision-making.